A resident of Mohali wins an authorized four-year battle against an airline over a dirty seat during flight

A Sector 70 resident who dragged Jet Airways into a courtroom for 4 years in the past on a dirty seat on a flight was awarded 15,000 in compensation.

Noting that Jet Airways is required to keep the flight clean and tidy for the use of passengers, who pay for a comfortable, healthy and protected flight experience, the District Customer Dispute Compensation Fee, Mohali, has in addition to That, instructed the airline to refund $ 1,245 airline tickets in full, plus 7% curiosity from the date of the flight.

Angkor Suri booked a ticket on Jet Airways flight 9W642 to fly from Chandigarh to Mumbai on June 21, 2018.

Upon reaching his seat inside the plane, he discovered That the seat has rice and particles of various meals scattered all over, in addition, the desk tray has oil stains. The floor was affected by used napkins and cutlery, rubbish lining the carpet next to the cabin wall. Apart from the window glass the hair was sticking to it.

In his complaint, Suri confirmed that he submitted the order to the cabin crew information and also submitted a written complaint to the cabin supervisor, but they claimed that the cabin cleaning/disinfection was not.

Thus, he had to take a seat inside the dirty seat during the two and a half hour flight. Later, he filed his complaint about the discovery of Jet Airways' buyer service by email, but he did not get any discount. In search of a full refund, however, he only received partial compensation within the type of 5,000 aircraft concessionaires, while he incurred the price of 1,245 and 9,500 aircraft concessionaires to book the ticket. His subsequent requests for a full refund were denied.

Since no one appeared before the fee from Jet Airways, it was directed to one party.

Upon the announcement of the order in favor of Suri, Chief Duty Sanjeev Dutt Sharma ordered the full refund of 1,245 curiously about the fee of 7% each year from Trip history, along with $15,000 in compensation for psychological suffering, inconvenience, and litigation prices.



  • About the author

    Hilary Victor is the Principal Reporter in Chandigarh. Covers Chandigarh Management, Municipal Corporation and all political events.
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