eDreams ODIGEO saves flight plans for more than 5 million potential customers affected by airline disruptions

  • The Foundation has efficiently assisted more than 5.12 million potential people affected by disruptions to flights and airports due to the onset of the pandemic.
  • Ongoing funding for customer support has increased the ability to help shoppers, with mobile calls now responding 65% faster than before COVID
  • Improved Company Operations Increases Satisfaction Fee: 9 out of 10 shoppers reported being happy or very happy with the service they received.

Barcelona, ​​Spain

, September. 22, 2022 /PRNewswire/ – eDreams ODIGEO (“www.edreamsodigeo.com”), the most important retailer of flights On the ground – excluding China – and one of the largest European e-commerce companies, immediately announces that it has helped efficiently affected more than 5.12 million possibilities Due to disruptions to flights and airports due to the beginning of the epidemic. While flights slowly began to renew throughout 2020, operational problems caused by the pandemic — along with a shortage of workers at airlines and airports, among other things — meant that many vacationers continued to experience flight disruptions into the current day. During this time, the Corporation has made the most significant operational effort in the company's 22-plus year history, working relentlessly on behalf of their prospects to rebook canceled flights, obtain refunds from airlines and reorganize flight plans for shoppers.

Unprecedented flight disruption attributed to the pandemic has led to a 240% increase in the variety of vacationers seeking help with trip plans , compared to pre-pandemic ranges. In response, eDreams ODIGEO has upgraded its customer support and operational recovery staff to further assist its prospects.

This additional funding reduced the combined waiting time of beneficiaries by 65% ​​because of the pandemic, with the common speed of answering calls from potential clients Now it's 95 seconds, which contributes to 9 in ten potential customers (87%) now reporting that they are happy or very happy with the service they received.

BUYER REFUNDS SOLVED [1] . The company's job is as an intermediary between tour suppliers and vacationers, and less than the manufacturers of the major flight carriers – eDreams, Opodo, Travellink and GO Voyages – it assists potential customers with all their trip desires, along with submitting refund requests to airlines on behalf of the shopper. . While many airlines have significantly improved refund processing occasions, the common time it takes for airlines to make payments The recoverable is that the company has been positioned on behalf of its prospects and stood at 89 days due to the start of the pandemic. In a diversion to help its prospects hurt by airline disruptions, for a group of trusted airline companions, the company is offering refunds to shoppers even before they receive money from the service.

The Corporation has additionally strengthened its operations by investing closely in the development of a major self-service platform for flights. The company has been working with prospects for the past two years to make sure their needs are fully met in an easy, clear, intuitive and easy-to-use manner. This platform allows vacationers to handle their reservations independently and perform various tasks along with canceling their reservation, making adjustments, making check-in for their flights and managing flight disruptions, including seat selection, bag allowance or downloading bills, among various things. Using this self-service device, eDreams ODIGEO prospects can handle their bookings 24/7 from anywhere.

Thus, more than 85 percent of buyers' inquiries are currently solved efficiently via the Internet, although the amount of mobile phone Customer support is present on the company’s help pages and can also be provided to anyone who requests to speak to an agent through the net dwell chat function that can be obtained on the site.

Flight 2022

Subject to the pandemic, the flight sector continued to face disruptions with labor shortages affecting airlines and airports in many international locations, resulting in tens of thousands of additional flight cancellations. Within the first eight months of 2022 alone, eDreams ODIGEO addressed airline schedule adjustments that amounted to nearly half (49%) of the full disruptions recorded during the first three months of the pandemic, when flight was significantly restricted by nationwide lockdowns. . Throughout this time, the company has decided to continue moving forward to assist potential customers, ensuring that those affected by the disruptions to airlines and airports receive the needed assistance.

Dana Dunn , Head of Government in eDreams ODIGEO, male : “We have now endeavored at all times to provide the best service to our potential customers and continue to make significant investments in our customer support to help shoppers affected by disruptions Airlines and Airports.We have responded to the needs of the trade and listened to our expectations by enhancing our buyer care with additional frontline brokers.In addition, as a flight technology company, our mission is to make the journey simpler and more accessible for shoppers through our cutting edge knowledge options event.As part of This, we have invested closely in cultivating key knowledge of Self-Service in Flight Commerce, enabling our prospects to handle their reservations at any level from anywhere, all without the need to contact us. We are proud to be the premier online tour operator with our buyer experience” .

About eDreams ODIGEO

E-Dreams ODIGEO is possibly one of the largest online tour operators in the world and one of the largest E-commerce companies in Europe . The corporation is considered the most important global participant in air revenue, excluding China

and the most important in Europe. Under the four major manufacturers of online tour operators – eDreams, GO Voyages, Opodo, Travellink and metasearch engine Liligo – they serve more than 17 million potential customers annually in 44 markets. Listed on the Spanish inventory market, eDreams ODIGEO operates with more than 690 air routes and +2.1 million hostels. The Foundation envisions Prime, the primary subscription product for the cruise segment that has attracted 3.5 million members since its launch in 2017. The model offers the best quality goods and the broadest alternative to regular flights, low-cost airways, inns, dynamic packages, cruises, rental car providers and merchandise Trip insurance coverage to make the trip simpler, easier and more valuable for shoppers around the world.


Set as of August 30th 2022


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