Maybank to migrate the entire OTP authentication methodology to Secure2u

Datuk Khairallah Ramli

Kuching: Maybank You will fully transition to an additional secure authentication methodology through Secure2u by June 2023 for online actions or transactions referring to account opening, fund and fund transfers as well as modifications to private data and account settings.

This according to the bank-oriented Negara Financial Corporation is migrating from one-time SMS (OTP) to more secure authentication of these transactions.

Currently, Maybank only allows one Secure2u tool per account holder (per buyer) to reduce the possibility of a buyer's online banking details being compromised or used by any third social pool.

As an added security measure, Maybank alerts the buyer through SMS, push notification and email when Secure2u is registered on a brand new instrument.

Maybank Group President and Chief Government Officer (CEO) Datuk Khirosal Ramli stated that this is in line with the financial institution's efforts to always prioritize the protection and safety of its customers' money and online banking transactions.

“We remain extremely dedicated in serving our customers to avoid being deceived by fraudsters.” Gradually introduce additional measures that may help deter or reduce the chance of consumers falling prey to financial fraud.

“We also support the announcement of the financial institution Negara Malaysia on September 26, 2022 regarding the five measures that banks in Malaysia should adopt to ensure greater security requirements, especially for web and cellular banking companies.

“Banking is dedicated to working collectively to combat the financial frauds that are nowadays more and more prevalent digitally in the mosphere.”

) Maybank can offer a cooldown period when customers allow Secure2u on a unique device to help prevent unauthorized Secure2u approvals by the last quarter of 2022.

It will provide a cooldown prior to activating Secure2u on a brand new mobile device sufficient time for buyers to confirm and notify the financial institution in the event of any unauthorized registration.

The financial institution launched the use of Secure2u in April 2017 as a more secure and user-friendly way for Maybank customers to authorize Maybank2u and MAE transactions, using secure verification (one-click approval) and secure transaction activation codes (TAC amount). six-digit number generated in the cellular app). This function is an alternative to SMS TAC.

Introducing the first Secure2u opt-out interval or when registering an entirely new instrument in Secure2u is the measure that the financial institution will implement in an effort to mitigate the rise in cash fraud seen globally NBK and in an effort to protect Maybank customers' account details and money frequently.

In time for a period of tightening fraud detection guidelines and triggers to prevent suspicious transactions, Maybank has a fraud detection and monitoring system in place with customized guidelines and additional threat criteria.

Also the financial institution has a cycle of checking the name again to alert customers about suspicious transactions. Customers are urged to call the scam hotline at +603 5891 4744 immediately if they believe their bank details have been compromised, {that} a suspicious transaction has occurred or even when they want their checking accounts to fall quickly.


Alternatively, customers can call the Maybank Buyer Care Hotline at 1300 88 6688 above.

This may allow the financial institution to immediately provide assistance to clients in stopping additional losses immediately.

In the meantime, the financial institution also likes to remind its clients of some useful tricks to defend themselves when using online platforms.

Stay away from entering or downloading app logs data or Android Bundle (APK) or clicking suspicious hyperlinks sent through chat messages similar to SMS, WhatsApp or Messenger or other similar companies.

Do not provide permission for any app to ship or view your SMS messages.

Do not ignore any warnings from your tools, especially when downloading or inserting a new file.

Do not enter your bank details, especially your username or password, into any suspicious applications or websites.

At all times, keep your antivirus software up to date for consistent security.

Only get apps from real app stores similar to Apple App Retailer, Google Play Retailer or Huawei AppGallery and never from hyperlink.

Be careful if you are prompted to get an inappropriate file with your iPhone or iPad similar tool you are required to make use of the Android tool to get a file.

At all times, look for an online banking security image and phrase (similar to the Maybank2u security image and phrase), to ensure that the website and app are reputable.

Do not root or jailbreak the tool.


Maybank frequently shares informative content material on its website Maybank2u and on Facebook and Instagram, in an effort to remind customers and create their awareness of the risks of scams.

Customers should usually take note of these reminders so that they are aware of the latest theft strategies to protect themselves.

Customers are additionally reminded to stand up for themselves frequently by ensuring that their online banking data is protected and in no way shared with a third socialite, either knowingly or unknowingly. Accidentally by any theft making an attempt.

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