the main points
- Up to one month, 2482 customer complaints were registered against Ola.
- 770 complaints were filed against Uber from April 1 to May 1. The federal government sought a response within 15 days from the taxi aggregators.
New Delhi: The Central Shopper's Safety Authority (CCPA) of the Ministry of Shopper Affairs of India has served notices to the Taxi Fetcher, Ola and Uber service providers of the shortage of service providers, and unauthorized charges, excess charges for customers.
Points raised in the incubation notices:
– lack of service with incorrect response from Help the buyer, the driver refused to charge through the online mode and insisted on money only, the higher quantity is charged regardless of the same route happening beforehand at a lower cost
Price Increase, Experience Cancellation Complaints: Government Warns Ola, Uber For Strict Movement
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– driver Unprofessional behavior and driver refused to change on AC when customer was promised to try AC on app.
– Inadequate customer complaint handling mechanism in the absence of the amount of care for each buyer and the details of the ombudsman as required to be talked about on the platform.
– Unreasonable tax for cancellation cost where customers do not prove the time period for which trial cancellation is allowed.
– The cancellation cost amount is not prominently displayed on the platform before the experience is booked.
– Customers bear unexplained cancellation fees when they have to cancel a trial due to the unwillingness of the driving force to accept the trial or to come to the pickup location.
The federal government sought a response within 15 days from the taxi aggregators.
According to information from the Nationwide Shopper Helpline (NCH), from 01.04.2021 to 01.05.2022, there were 2482 customer complaints against Ola and 770 complaints registered. against Uber.
Last week, the department, in a meeting with passenger carriers Ola, Uber, Rapido, Meru Cabs and Jugnoo, directed them to turn into proximity buddies within its nationwide shopper helpline. National, to allow for complaints from customers as well as to adapt to the 2019 Shopper Safety Act and e-commerce guidelines.
The lack of any data on the algorithm or technology the company uses to charge completely different prices for a similar two-person route is one more topic.
Include fees for add-on providers through pre-selected boxes with add-on providers without obtaining explicit and positive motion prior to each trial.
Further, the CCPA has also issued Security Notices under Part 18(2)(j) of the Act to alert and warn customers in opposition to shopping for items that do not retain the legitimate ISI mark It violates mandatory BIS requirements.
The initial security discovery was issued on 06.12.2021 with respect to helmets, cooking stoves and cooking gas cylinders, and the second security finding issued on 16.12.2021 was regarding It relates to family items along with electric submersible water heaters, sewing machines, microwave ovens, household gasoline stoves with LPG, etc.