Utility bill means a 'glitch' on the Cambridge bill that is charged for 2021 energy at costs 2022

The Outdated Spring is proud to offer a warm welcome, but a surprise request from their power supplier, Pozitive Power, to pay £11,524 in 10 days earned a cold reception from owner Joanna Colton.

The Old Spring is at the corner of Ferry Path and Chesterton Road. Picture: Richard Marsham
The outdated spring is at the corner of Ferry Path and Chesterton Highway. Photo: Richard Marsham The Old Spring was built on Ferry Path in 1868. Picture: Richard Marsham.

The charge was to cover down payments: despite meter readings from the Cambridge pub Emailed – with a photo – often to the power provider, it wasn't made into the system due to what Pozitive's buyer care staff know as a 'glitch' – and the end result was that they reduced the ferry's route fee for its 15-month energy use.

It says: “The last scale accepted into the study was from February 18 to March 18, 2021.” “Pozitive Power was ignoring all the meter readings I sent after.

” After I got to know their name, I used to get instructed that they were doing estimates. They said: “There must be a bug and we will cancel all payments from March 2021 and limit normal usage to every 30 days.”

But when the bill arrived on August 19, the energy was charged for the 2022 fee, relatively faster than it was when the energy was used up in 2021, leaving Joanna at first confused and later angry. Because a 10-day window for fees looms on August 29th.

“The bill they sent me, for £11,524, is for additional use which is currently charged,” says the owner of my favorite unbiased pub – founded in 1868 – dated Ferry Bath Corner and Road Chesterton Express.

Joanna calculated that if the bill was charged the charge it was on when the energy was consumed, the bill could be reduced by £3,479. Large amount – and the way the bill was presented did no service to the power provider.

“The bill was issued at 5.25pm ​​on the 19th of August and the workplace closes at 5.30pm – and I was only given 10 days to pay it. I know I owe them cash but the quantity is wrong and they ask for a full charge In 10 days it is also wrong.

The outdated Spring on Ferry Road was built in 1868. Photo: Richard Marsham The Old Spring was built on Ferry Path in 1868. Picture: Richard Marsham.

“I” tried to barter but no one comes back to me with the right solutions. In 2019, he had to do one thing.

“I canceled the direct debit,” she says. “They'll take me to the courtroom, that's outrageous.”

A request was made to Pozitive Power to speak to a press officer The buyer's welfare advisor replied: “We want to let you know that there is no press department at Pozitive Power, but in case you have any concern you can clarify and we will join you in the relevant department for that.”

After a second email, a Pozitive Power spokesperson replied: “Mostly at your request, I want to report that I have Now we have a track for cash.” An email has been prepared for the Customer Complaints Department.

Ofgem, the government-appointed regulator of gasoline and electric power, was contacted to determine if there were any laws requiring the participation of an electric company – dealing with the press. An Ofgem spokesperson has instructed The Old Spring was built on Ferry Path in 1868. Picture: Richard Marsham. Cambridge Impartial

: “Our Service Phase Conditions (SLCs) )) Don't get overwhelmed with an expectation about supplier organizational building. It's not included in any of the newer 'stress, look at' the exercises out there – it does give 'board' in very few locations, but no reference to detailed roles like

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Supervising Katrina Bekasi on an outdated spring. Richard Marsham The Old Spring was built on Ferry Path in 1868. Picture: Richard Marsham.

“The Provider shall not be obligated to respond to media questions any existing SLCs.” However, the spokesperson added, “Since Pozitive seems to have already accepted this [incorrect invoice] it is their fault, it is their duty to allocate this and accurately repay the customer.”

At the time of going to Press, Pozitive Power has granted a five-day extension to the due date of the invalid bill pending an additional investigation. Ahead get a brand new patio extension to expand the outdoor area area for buyers.

“In all likelihood it will be done in January and February — 'dry January' is often quiet,” she says. “It might be a good idea to prepare her for Easter.”

Supervisor Katrina Bekasi added: “We all know it will be a harsh winter, but you are always assured of a warm welcome in an outdated spring.

Manager Katerina Pikasi at the Old Spring. Picture: Richard Marsham Manager Katerina Pikasi at the Old Spring. Picture: Richard Marsham

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