The Outdated Spring is proud to offer a warm welcome, but a surprise request from their power supplier, Pozitive Power, to pay £11,524 in 10 days earned a cold reception from owner Joanna Colton.
The charge was to cover down payments: despite meter readings from the Cambridge pub Emailed – with a photo – often to the power provider, it wasn't made into the system due to what Pozitive's buyer care staff know as a 'glitch' – and the end result was that they reduced the ferry's route fee for its 15-month energy use.
It says: “The last scale accepted into the study was from February 18 to March 18, 2021.” “Pozitive Power was ignoring all the meter readings I sent after.
” After I got to know their name, I used to get instructed that they were doing estimates. They said: “There must be a bug and we will cancel all payments from March 2021 and limit normal usage to every 30 days.”
But when the bill arrived on August 19, the energy was charged for the 2022 fee, relatively faster than it was when the energy was used up in 2021, leaving Joanna at first confused and later angry. Because a 10-day window for fees looms on August 29th.
“The bill they sent me, for £11,524, is for additional use which is currently charged,” says the owner of my favorite unbiased pub – founded in 1868 – dated Ferry Bath Corner and Road Chesterton Express.
Joanna calculated that if the bill was charged the charge it was on when the energy was consumed, the bill could be reduced by £3,479. Large amount – and the way the bill was presented did no service to the power provider.
“The bill was issued at 5.25pm on the 19th of August and the workplace closes at 5.30pm – and I was only given 10 days to pay it. I know I owe them cash but the quantity is wrong and they ask for a full charge In 10 days it is also wrong.